Good day, TaxCatSC.

QuickBooks Online Payroll has an option to set up a prior payroll if you paid your employees in this calendar year. This is to ensure that data is accurate especially when filing the W-2s at the end of the year.

We won't be able to set it up if you already made a paycheck before you decided to add the past pay information. If you no longer have this option, you'll want to reach out to our Customer Support Team so they can enter it on your behalf. Just make sure that you have a copy of the accurate prior payroll data.

The new "Help" menu interface: 

1. Click the (?) Help icon and choose the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter "Prior Payroll".
3. Select I still need a human, then proceed with Contact us.
4. Tap Let’s talk then choose either Get a call or Start messaging. 

For the old "Help" menu:

1. Click the Help icon, then the Contact Us button.
2. Enter "Prior Payroll" in the What can we help you with box.
3. Proceed with the Let's talk button.
4. Select either Start messaging or Get a call button.

You'll want to check these links. These will give you more info on how to set up your payroll.

• Recording prior tax payments
• Get started with Payroll

Keep on posting here if you need anything else. Wishing you all the best!