I agree, QuickBooks does not give straight answers.  I show each employee starts accruing sick / vacation time, beginning of every year.  January 1, 2021, some of our employees started the year out, in the hole!!  How is that possible, when the hours are supposed to re-set (January 1st)?  I did go into each employee before the first payroll of the year, and changed the hours available for sick and vacation, to zero. By the time the second payroll was due, I noticed that the hours accrued were correct.  Now this is only the second payroll of the year, so I will remain hopeful that it will continue to accrue correctly.   This was a quick fix; however, if you set each employee to re-set hours every year, why doesn't it automatically do it?   I shouldn't have remember to do this manually. I pay for enhanced payroll and when I call QuickBooks they tell me to do a 'rebuild'. That does absolutely nothing.