Thanks for following up with us, @crepka.
I recommend contacting our payroll support team. Our payroll support can review your account in a secure environment and remote into your computer. This way, we can get a set of eyes on the issue directly to determine the root cause. I've included the steps to connect with payroll below.
- Open QuickBooks.
- Go to Help, then choose QuickBooks Desktop Help.
- Select Contact Us.
- Enter your concern, then tap Continue.
- Choose a way to connect with us (Callback, Chat, Etc.).
Alternatively, you can use the links below to chat with support directly. Choose your payroll service.
Please let me know if you have further questions or concerns. You can reach out to the Community any time you need a helping hand. Take care and have a wonderful day ahead!
