Thanks for posting here, @thaskins007,
You'd want to make sure that the payment notification email delivery is set in the Account and Settings page within QuickBooks. Let me guide you on how to do that.
- Login to your QuickBooks Online account.
- Go to the Gear icon then Account and Settings.
- Tap the Company menu.
- Scroll down to the Contact info section.
- Click the Pencil icon to edit your email address.
- Pick the Save button.
- Press Done.
Also, make sure to update your contact information in the Merchant Service Center:
- Log in to your QuickBooks Payments account.
- From the menu, select Account, then Account Profile.
- Go to the Contact Information section, then select Edit.
- Change your contact information as desired, then select Save.
There are different email addresses associated with your Payments account. Each one receives different kinds of messages, such as:
- News about your account goes to your Contact Email. This address also appears on your receipts.
- Account access messages go to your Intuit Account Email.
- Statement or deposit alerts go to individual email address destinations you set for each alert type.
If you need further assistance with this, please post here again so I can help you further. Have a good one!