Thanks for joining the thread, @calsgs.
The investigation associated with this conversation is already closed.
Since you're still getting the same behavior, I'd recommend running the basic troubleshooting steps that were shared above. This will help us in isolating the issue and fix it.
If you're still getting a similar result, contact our phone support so they can create another case. This way, our engineers can look at this and help you accomplish your task in QuickBooks. Here's how to get in touch with them:
- Click the Help menu in the upper-right hand corner and click Talk to a human.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Select Get help from a human.
- Choose between Chat with us, Schedule an appointment, or Have us call you.
In the meantime, ask your employees to use another email address and use this when inviting them. This way, they can accept your invitation and view their pay stubs in QuickBooks Workforce.
Moreover, you can check out Payroll articles list page for more guides in accomplishing your payroll-related tasks in QuickBooks.
Let me know how it goes by adding a comment down below. I'll be more than happy to help you further. Keep safe.
