I have the same issue.  I talked to many reps in the last 5 weeks and it still hasn't been resolved yet.  I submitted the form for the QB to make the bank change as well but never heard back.  For that reason, I had to skip one direct deposit pay cycle.  Can you let me know who is the right contact person that I need to talk to?  They also created ticket case#[removed by moderator].  Please help!  This is very frustrating, it should be a very simple fix to change the bank account and I didn't expect to take more than a month with no solution.