I only use QB online payroll.   I can tell you it is almost as good as Intuit Online Payroll.   I wished they had stayed with that format. QB is just clunkier and awkward.  I used IOP for 12 year and I have used QB for over 3 months.   

As far as support.... YES IT IS TERRIBLE!.   I do not think they read the questions we ask.  Also I get tired of all the lalala words.  like "we are so sorry that you are having problems," or " we dont like to see you having problems".   I suggest the support people just cut out the crap lalala words and answer the question.  No one wants to wade through multiple sentences of lalala crap. I think sometimes the support people must get paid by word count. 

Best Advice: Read our question.  maybe try reading it several times aloud.  But read it and reread and dont post a lalala crap. just cut to the chase and answer the question.