Beware of using quickbooks merchant services. Look up online how many instances there are with businesses having their invoice payments withheld indefinitely while their "analysts" review to determine if the money your client paid your business should in fact be released for your business to operate. Yes, you read that correctly. QB has placed a hold on an extremely time sensitive payment needed to meet an event deadline, and will not provide me reasons why, when to expect it, and they use this tactic of placing requests and then making you wait two business days each time before receiving a response. I've read online comments mentioning unethical, criminal, fraudulent, to theft. They just got hit with a $140+ million dollar lawsuit settlement against them. Intuit is a $114 Billion company, yet every interaction I have had with customer service searching for answers for them hijacking my paid invoice funds and paralyzing my business while they kick the can down the road with their "two business day" tactic, probably earning interest on money that isn't theirs, has received the same canned reply you got. My client is furious for multiple reasons, but especially since they used AMEX, who approved the transaction yet QB reserves the right to prevent those funds from reaching their intended recipient. This is getting escalated to reach results and determine ways to prevent this practice moving forward to protect the customers who pay for the services provided, not for services preventing businesses from operating. Wouldn't surprise me if another class action is read about against them. The FTC, BBB, among others are good resources, especially since the FTC is already very familiar with their business practices. Filing a complaint within Intuit or Quickbooks would most likely be a waste of your time. My experience these past fews days had shed a lot of light on who I am supposed to trust my business with. Protect yours and find a company who doesn't restrict you from receiving your money and then uses a policy which prolongs releasing it to you. Good luck.
