Hello there, @ihatecucumber110. I'll be glad to share some steps to resolve your concern.
If you haven't tried some troubleshooting steps, let's do that to rule out any browser-related issues. This helps fix your browser to work better and faster.
We can start by opening your QuickBooks Online account in an incognito or private browser. If it works, let's clear the cache in the regular browser and try to do the task at hand. However, if the incognito window didn't work, you can use other supported browsers.
Here are the keyboard shortcuts:
However, if you get the same result after the troubleshooting steps, I'd suggest contacting our Technical Support Team. They have more resources available to investigate this issue further. You can follow the steps below:
You can refer to this article for more details on how to enter your employeeβs year-to-date paycheck info: Add pay history to QuickBooks Online Payroll.
Feel free to reach out to us if there's anything else you need help with QuickBooks. Have a good one!