Hello

I have a customer who upgrade to Quickbooks Desktop 2018 from 2013 two months ago. Since then my client customize invoice template won't print borders. It does even not shown in print preview. However the borders are shown in the layout editor. I exported the template as a DES file and imported into my Quickboox which is the same version. Borders are shown in my Quickbooks.

So I assume there is nothing wrong with the template itself. Maybe it is a video issue, but then it doesn't print borders as well to his Brother printer. The invoice prints fine just without the borders. My client has Windows 10 1803.

Any idea where the problem lies?

Thanks you!

Edy