Hi there, @mikeycpa. 

I would love to help you, but we can't directly pull up your account here. I recommend getting in touch with our chat supports. The option to get a chat support is available during their office hours: 6:00 AM-6:00 PM PT Monday-Friday This way, we'll be able to pull up your account in a secure session. 

Let me show you how to contact our support: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us. Start a chat or Get a call back.   

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of messages.    

I've added this article in case you have other concerns in QuickBooks about migrator: Move your company files to another computer.  

Don't hesitate to click the Reply button below if you need further assistance. I want to make sure everything is taken care of for you. Have a great day!