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GlinetteC
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Let me make it up to you by ensuring that your client can restore the Accountant's copy, PostMiller.

 

Let's have your client make sure that he follows the necessary steps to restore the changes to an Accountant's copy. 

 

Here's how:

 

  1. In QuickBooks Desktop, go to File and select Send Company File.
  2. Choose Accountant's Copy, then Client Activities.
  3. If your accountant sent you their changes in an Accountant’s Changes file, select Import Accountant Changes from File. Browse your computer for the file. It should have a .qby extension at the end of the filename.

 

To learn more about the process, check this article: Import your accountant's changes into your company file in QBDT.

 

Keep me updated. I want to ensure your success. 

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