I appreciate you helping your neighbor access their company file, theshuey79. I want to provide some useful advice on how to recover their data and address any Windows-related problems. Let’s proceed with this process together.
Since you can access QBDT MAC, I suggest reaching out to an IT specialist for Windows. They can offer expert guidance to identify and fix the Windows installation, ensuring everything is correctly configured for future usage.
You're also right that the duplicated file is not a backup since it is their company file (.qbw). To restore them, you can follow these steps:
- Start QuickBooks.
- Click on the File menu, then choose Open or Restore Company...
- Select Open a company file, then click Next.
- Follow the instructions provided on the screen.
Afterward, you can create a backup file and store it using a DMG file. This file will hold a copy of your company file along with any other documents you’ve saved in QuickBooks, such as forms or PDFs. For additional information on restoring company files, check out this article: Restore your file.
Moreover, here’s a resource to help them manage their business with QBDT for Mac: User Guide. It covers topics like banking, lists, getting paid, etc.
If you have any further questions about restoring your company file or have concerns related to QuickBooks, please don't hesitate to let me know. I'm here to further assist.
