I use QBD 2020 Prem R13

I have a valid and registered license which shows active when I logon to my Intuit account.

When I setup QB I setup a first test company and, not knowingly what problem this will cause with my account, used the test company as the account name as well.

We never used the test company but rather changed the company, which now is doing business since 2019.

When I went into my Intuit account to change the company name I had to learn what information is required, even having to send passport and bank information to show that I am the legitimate owner of the license. Well, Intuit has my e-mail address, logon details, shows my license number with status active, and probably even has some company file details as well, thus, has everything that identifies me as the license owner.

So, why would I have to provide all the above information, even the reason for the change of name to Intuit? I don't get it.

The account name should not matter, the active license, my e-mail and my logon should!

Can somebody explain to me, why Intuit make a name change so difficult?