Hello MirriamM,

I performed all of the fixes you mentioned and also went to the article you posted and started with Solution 2.  Unfortunately, the link to the driver update for Intel is broken.  It just takes me to a Microsoft error site that says I need to update my Internet Explorer to 5 or higher, which it already is.  No matter what browser I use, it gives me the same error message.  I think the link is incorrect.  I then followed all of the other solutions in that article, and still nothing worked.

I did restart my computer after running the QB Quick Fix my Program, and still nothing.  Is there something else we can try?