Hi MirriamM,

I tried all of the solutions you listed in your post, and then followed the link you posted and tried Solution 2 as directed.  However, the link to update my Intel drivers just takes me to a page that says I have to use Internet Explorer 5 or higher, which I have.  None of the other solutions in the article worked either.

After running the QB Quick Fix my Program tool, I did restart my computer, and still nothing.

Do you have any other solutions that might work?  This issue only appeared after I did the last update that QB prompted me to do, so I would imagine it's related directly to that.

Thank you in advance for your help.