I'm trying to import iif files to quickbooks. been doing this for 22 years. my problem now is no one can help me.

i use room Master a program for hotels. i create the iif file in room Master than import it to quickbooks. it brings over all the information but it wipes out the description of my chart of accounts.

I have called Room Master support and they say its a quickbooks problem. I called quickbooks support spent one and a half hours on the phone they tried to help me but nothing worked. they say the only way is if i send them the file and it would take about two weeks to fix it. I would not be able to do any work while they have the file. what i'm doing now to manually entering the description every time i import the iif file. i have to import 2x a week. Please help if you can

Thank you,

Rita