I appreciate you for coming back to the thread and for performing some steps to resolve the issue, sdguy. I can see how important to fix unusual behavior in QuickBooks Desktop before releasing DB32 and 4.8 dotNET updates. With this, I'll ensure you'll be routed to the right person to assist you further on your matter and check the cause of the problem.
The troubleshooting details mentioned above are the instructions on how you can resolve account balances that appear on your Chart of accounts. Then, be able to see your banking data accurately. If rebuilding and verifying your data temporarily fix your issue and the behavior frequently happens, I recommend contacting our QuickBooks Support Team. They have the tools to review your account and conduct screen-sharing to help investigate why the problem continues to occur.
- Press F1 to open the Help window.
- From the search icon, type Contact Support.
- Click Contact us at the bottom part.
- Give a brief description of your issue about account balance and click the Search button.
- You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.
Lastly, you may refer to this article to view various guidelines to help you fix any reconciliation issues: Learn the reconcile workflow in QuickBooks.
I'll be right here to assist you if you need anything else with your chart of accounts in QuickBooks. Just leave a reply below, and I'll get back to you as I can, sdguy. Have a good day!
