Thanks for providing a screenshot, Brandi.

My colleague's instructions should point you in the right direction for enabling the pre-fill feature.

You may have experience some data issue, or your QuickBooks Desktop for Mac is outdated. Let's ensure to update your QuickBooks software to the latest release. Then, you can run the verify and rebuild data to ensure your company file is free from any data damaged.

After that, you can quickly access the Preferences page using the shortcut key listed below.

If the issue persists, I suggest contacting our QuickBooks Desktop Support. They have the tools to pull up your account and submit a ticket for further investigation. Please go to the Help menu, then select QuickBooks Help.

You can also use this link to reach them outside QuickBooks: Contact Us.

I also encourage you to visit our QuickBooks Help Article page for future reference. This contains some topics and discussions to help you complete some of your QuickBooks tasks.

If you need further questions or concerns, don't hesitate to post again. We're always available to help you.