Let's make sure you'll be able to use the auto-recall functions in QuickBooks Desktop for Mac to pre-fill transactions, BSDD.
It looks like no reported issues have been found with auto recall. And yet, you're still unable to use the feature. You'll want to update QuickBooks for Mac to the latest release so you'll always have the latest features and fixes. To do this, follow the steps below:
- From the QuickBooksβΌ dropdown, select Check for QuickBooks Updates.
- If a newer version is available, select Install Update.
- When prompted, select Install and Relaunch.
- When the update is complete, QuickBooks for Mac automatically opens.
For manual updates, you'll have to uninstall QuickBooks, then reinstall the latest version. See this article for the detailed steps: Update QuickBooks For Mac to the latest release. However, if the same thing happens, I recommend reaching out to our support team so they can investigate this further. They have the tools to pull up your account and be able to check what's happening.
Furthermore, you can also browse some of our help articles to keep up with the latest fixes. I've added these articles for you to be guided: QuickBooks Desktop for Mac Related Help Articles.
Let me know if there's anything else that you need to help with. I'll always be right here to assist.
