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bitboyenterprises
Level 3

QuickBooks Desktop 2021 startup issue

Hi - we're having an odd one here.

 

QB Desktop 2021 - several company files. Every now and again it gets in this weird mode where we open a file and it will get to the password login, we log in, it will display the home screen for a second maybe or not even that, and then crash, QB completely quits out. We've discovered a workaround which is to cancel opening the one of our files, open a sample business file that we downloaded when this problem started, and then close it. Then we can open our files as normal, until the problem repeats itself. My thinking is that there is a temporary file that is not being cleared properly, and that being able to open and close the sample file clears that file, and then we're ready to go again. Any thoughts? 

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