I'm here to help and provide some updates about the issue you're experiencing with the statement, ksanchez11.

I checked with my sources, and the investigation is still ongoing. Our engineers are working hard to find a permanent solution. This way, customers can customize the customer statement smoothly.

As a workaround, customize the statement template in question, as suggested by @JonpriL. I recommend contacting our Technical Support to keep you in the loop on the investigation's progress. One of our specialists will assist you in signing up for the notification list so that you can receive email updates.

Here's how:

1. In your company file, go to the Help menu at the top bar and choose Contact Us.
2. Type a brief description of the issue, like, encountering an issue customizing a statement, and select Continue.
3. Sign in to your Intuit account and click Continue and then Continue with my account.
4. If you don't already have an account, make sure to Create a new account.
5. We'll email you a single-use code enter it and select Continue.
6. If you have more than one account, select the account you want to use and then Continue.
7. Select to Chat with us or Have us call you.

Here's an article that provides detailed information on how to contact our technical team outside of the product, including support hours: QuickBooks Desktop. For resources and topics about managing customer-related tasks such as processing refunds or managing sales transactions, click here to view the list of articles.
 

If you have any further questions about customizing sales forms or other product-related issues, click the Reply button and post them in the field box. I'm always ready to answer them for you. Have a wonderful rest of your day.