No worries, an issue like this can be easily fixed, @WiggaramaUK. I appreciate you for reaching out here for assistance.
Browser-related problems are the most common reason why users encounter unexpected or odd behaviors in QuickBooks. Please know that the online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects QuickBooks Online functionalities.
You can perform some troubleshooting steps to get your toolbar to work as intended. First, open your QuickBooks Online account in a private or incognito window for testing. You can use these shortcuts keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once logged in, check out each feature. If your tools work properly, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.
To help speed up and manage your task more efficiently, you can change your view and alter your home dashboard. See these resources below for complete details:
If you encounter issues with QuickBooks features or while managing your company file in the future, don’t hesitate to tap me. I’ll be more than happy to help. Keep safe always!
