Thanks for clarifying the certification you're taking, AnneB8.

It's my priority to ensure you'll get a detailed explanation of why you'll have to start over.

I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check your account. They can determine why the certification restarted and if there's a way to restore your progress.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

To know their availability, please check our support hours.

Additionally, I've added these resources that'll help you learn more about a whole new level of training and expertise to seal your expert status: 

• Certification
• Product Training

Please keep us posted if you need additional with your certification. We're here help to help you out.