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Replying to:
LieraMarie_A
QuickBooks Team

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I'm aware of how inconvenient it is for you to have trouble opening some QuickBooks files, @dsliesse.

 

It seems like you've already tried several troubleshooting steps without success. I recommend reaching out to our Customer Care Support team directly for further assistance. They can take a closer look at this issue and provide further troubleshooting steps. They can also create a ticket to our data services team if necessary.

 

Here's how:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
    QBDT HELP.JPG
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

You can also reach them through this link: Contact Support

 

Additionally, you may find this article helpful in resolving issues in QuickBooks Desktop: Tool Hub.

 

Don't hesitate to respond if you have any more questions. We're always available to assist you.

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