Good evening, @Promolocker. 

Thanks for chiming in on this thread. 

Since none of the steps that my colleague's have provided are working for you, then I recommend getting in touch with our Customer Support Team for further assistance. They'll be able to use a screen share tool to walk you through some instructions to get this handled for you. 

Use the link below to get in contact with our support team: 

Contact Us

Please, come back and let us know how the call goes. We're always here to have your back. Have a great day!