It's not the kind of service we want you to experience. But I'm here to help you get it up and running smoothly again, Payson.
We fully acknowledge the impact that the inability of QuickBooks Mac to open on Mac OS Sonoma might have on your business operations. Please be assured that our engineering team is working actively to investigate the issue and find a solution as soon as possible.
I understand that you are currently experiencing a compatibility issue, and while I don't have specific information on a patch or update at this time, I want to assure you that our team is actively investigating the issue and working towards a resolution.
We are thoroughly testing various solutions to ensure that the problem is fully resolved and that any potential side effects are minimized. I understand that this can be frustrating, and I appreciate your patience and understanding as we work toward resolving this matter.
Rest assured that we are doing everything possible to provide you with a resolution as soon as possible. In the meantime, I suggest reaching out to our customer support team so that they can link your account to the open ticket for updates.
- Follow this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
- Choose the QuickBooks for Mac product and click Continue.
- Enter a summary of the issue: Unable to open company files in QB Mac on Sonoma OS.
- Click Continue.
Moreover, you can check this article on the compatibility with MacOS: Understand QuickBooks Desktop Compatibility with Beta Operating Systems.
We highly value your patience as we work towards finding a sustainable fix for the issue. If you need further assistance or have any questions regarding QuickBooks, please feel free to leave a comment below. I'll be available to assist you at any time. Have a great day!
