Thanks for joining the thread, Linda.
We can see the urgency of this matter, and we want to ensure we're providing the information you need to get through this and change your company's payroll bank account inside QuickBooks Online (QBO). If you still have contact with the previous principal officer, you'll want to ask them to transfer their access to the new primary officer so you can proceed and change the payroll bank account.
In case you don't have contact with the previous primary admin, we recommend sending a request to our account protection team to verify your information and set you up to be the new principal officer. For more details, you can check this page: Request to be the primary admin or contact.
Once it's done, proceed to change the payroll bank account inside the company file. We'd recommend checking this article for further guidelines: Change your payroll bank account.
In addition, you can check these articles to help you manage paychecks, add pay history, and ensure you data stays accurate inside the program:
Linda, we're only a click away if you have any additional concerns or questions related to QuickBooks. Please don't hesitate to visit us anytime or comment below so we can get back to you right away. Take care!
