I understand how hard it must be to be disrupted by unexpected issues and I want to let you know that this isn't what we want you to experience. 

First off, since you've already contacted our Support Team @RentalMan40, please know that our Product Engineers are diligently working to be able to provide a permanent solution as soon as possible and help you resume your business-related activities. 

On the other hand, I appreciate you for performing the recommended initial steps, @tealadybk. However, while there is an ongoing investigation, I still would like to know what specific bank you're currently having issues with. This will help us determine whether you need to go through another process based on your specific scenario or contact the Support Team to be added to the list of affected users and receive priority in receiving email updates regarding the ongoing investigation.

In the meantime, you can consider manually uploading your transactions. 

I'm also adding this article to help you with what to do if you see error messages or don't see recently downloaded bank transactions: What to do if you get a bank error or can't download transactions into QuickBooks Online.

Once everything's good and transactions are all in, feel free to utilize this additional reference in categorizing your transactions and putting them into the right accounts: Categorize online bank transactions in QuickBooks Online. 

Should you need additional assistance in managing your bank transactions, feel free to include them in the comments below. We understand the importance of resolving this issue promptly, and we're here to assist you. Keep safe.