I understand that reinstalling Windows on a computer that came preloaded with the operating system can be a bit challenging, Cathi. I'm here to share insights about this.
When reinstalling Windows on a computer that has the operating system installed, I suggest contacting your manufacturer/vendors. It's important to back up your data before proceeding with the reinstallation. You can save it to a local folder on your computer. Once Windows is reinstalled, you can then reinstall QuickBooks Desktop and restore your company file from a backup.
Here's how to create a backup copy of your company file:
To restore the backup company file, follow the steps below:
For complete information, refer to this article: Restore a backup of your company file.
If you need further assistance reinstalling QuickBooks, don't hesitate to mention me in the comment section below. I'll be happy to help you out again. Take care, and have a nice day.