I understand how crucial it is for you to import transactions and have them reflected in your bank feeds, BU5.
Currently, we have an ongoing investigation (INV-96498) related to your concern. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.
If you'd like to receive an email update on the investigation and be added to the list of affected users, you can contact our customer care support.
To reach our support team:
- Go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
Once everything is sorted out, you can categorize and match those transactions. This process will allow you to keep track of all the financial activities and ensure that everything is recorded accurately before reconciling your account.
I'd appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions.
