Thank you for circling back and providing an update that you got the reinstallation working through the CAMPS website,dscup.
I would have felt the same way if I encountered an issue accessing the software during a critical time, especially with tax season coming up. You need to be able to rely on having QB Desktop up and running.
We also appreciate and have taken note of your feedback regarding the availability of customer support after regular business hours. For now, they're open from 6 AM to 6 PM during weekdays.
Please know that we value input from users like yourself, as it helps us understand where there are opportunities to improve our customer service offerings. I would recommend sending feedback to our engineers directly from your company file.
Here's how:
- Go to the Help menu, look for Send Feedback Online, and then click Product Suggestion.
- Type in your feedback or product suggestions about the availability of customer support after business hours.
- Click Send Feedback.
While the current hours are still in effect, we are always evaluating ways to enhance our customer experience. Feedback like yours is essential for identifying potential changes that would better meet users' needs.
Although we cannot guarantee immediate changes, please know your voice will be reviewed to help shape future improvements.
Thank you again for reaching out to the Community forum, dscup. We are committed to optimizing our customer support for QuickBooks users.
