I understand the importance of changing an employee address in QuickBooks Online (QBO), tracy. I'm here to share insights about this.
Currently, we have an ongoing investigation into getting an error when updating an employee's information in QBO. Rest assured that our engineers are doing their best to fix it as soon as possible.
I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
For more details about our support availability, refer to this article: Contact Support.
We appreciate your continued patience as we work on a fix. Please don't hesitate to visit us again in the Community whenever you have additional QBO-related concerns. We're always here to help.
