Let me route you to our support team that can check your subscription, @remingtonrvrentals.
I'll be happy to check this for you, however, I don't have the chance to do it here on the Community page for security reasons. At this time, I encourage reaching out to our Support Team so they can check and review this further securely. Also, a representative can explain and take a look at why your QBSE account shows a free trial.
To reach them, follow the steps below:
- Go to Help (?) and select Contact Us.
- Note: If youβre using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
- Enter βtalk to a humanβ, then select Continue.
- Select which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
For more details and support hours, see this article: Contact QuickBooks Self-Employed Support.
Once everything is sorted out, you can cancel the free trial account. For detailed instructions, see this link: Cancel your QuickBooks Self-Employed subscription.
Additionally, let me share these resources that will guide you in categorizing your bank transactions in QBSE:
Please let me know if you have any further questions about your subscription or anything else. I am always available to assist you. Have a wonderful rest of your day.
