Hi there, tcsoly.

Our QuickBooks Online Team has designated business support hours. It could be the reason why the callback option isn't working. I've listed the details below depending on your subscription:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day

While they aren't available, you can post your concerns here on the QuickBooks Community page. We'll do our best to ensure we're able to provide the assistance and solution you need.

 If you still prefer to speak with a representative, I suggest calling us at 800-446-8848 during the available hours.

Please don't hesitate to reply on this thread if you have QuickBooks-related concerns or questions. I'll be around to provide further assistance.