I appreciate you getting back to us, @ncgross. I'll put you in touch with the best help available to fix the error message you've encountered in QuickBooks Desktop (QBDT).

As the issue persists, I recommend reaching out to our customer support team. They have the necessary tools to identify the root cause of the problem and guide you through the resolution. If required, they may also initiate an investigation regarding this matter. To do that:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Provide a brief description of your concern, and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and hit Continue.
6. Choose between Chat with us or Have us call you.

Moreover, you can log in to the Customer Account Maintenance and Portal (CAMPs) if you need to manage your QBDT account and services. 

Stay in touch if you have other questions concerning your QBDT subscription. Our team is available 24/7 to keep you assisted. Take care.