Thank you for getting in touch with us about the error you encountered with Common Fibers. We understand how important it is for you to get this issue resolved as soon as possible, and we'd like to assure you that our engineering teams are working tirelessly to gather all the necessary information and resolve the issue as quickly as possible.
We would like to inform you that the investigation of the issue is still ongoing, and we are in the process of verifying the problem. Your concerns are being taken very seriously, and we are committed to providing you with updates as soon as they become available.
In the meantime, I recommend contacting our customer support team, to request updates on the investigation and to be added to the list of affected users. By doing so, you will receive an email update on the progress of the investigation. Our customer support team can also add your company to the affected list, keeping you updated on the progress of the investigation.
Here's how:
- Click the Help menu in the upper-right-hand corner and click Talk to a human.
- Type in "Talk to a human," then press Enter.
- Look for I still need a human and click on it.
- Choose Get help from a human.
- Pick between Start a chat or Get a callback.
If you need further assistance with managing employees in QBO, you may want to check out these articles:
If you have any questions or concerns about changing your employee's address, please don't hesitate to contact us here in the Community. We are here to provide you with any additional help you may need. Have a wonderful day!
