Thank you for coming back to this thread, Finn O'Connell.
I completely understand how crucial it is for you and other businesses to reach out to your customers through emails. Though this option is visible under the Batch Actions tab, currently, we can't send emails to multiple customers in QuickBooks Online at the moment. Our product developers are working on making this feature available for our customers as soon as possible.
We value your feedback and comments which help us improve our services and enhance your overall experience in QuickBooks Online (QBO). To share your thoughts with us, please visit the page where you can post your comments to our product engineers.
Here's how:
- Go to the Gear icon, located at the top right corner.
- Select Feedback.
- Enter your suggestions/comments and click Submit.
For future reference, if you want to edit your default email message sent with sales forms, please refer to the steps below:
- Go to Settings.
- Select Account and Settings, then Sales.
- In the Messages section, select the edit icon.
- Place a checkmark in the box next to Use greeting, then from the dropdown choose your ideal greeting.
- In the Sales Form dropdown, select the desired Sales Form type.
- For the Subject and Email message, you can type in your custom messages.
- After you've made all the appropriate changes to the message, select Save and then Done.
We're always here to ensure that your voices are heard. I'll keep this thread open for more Emails and any QuickBooks-related queries.
