Thanks for reaching out to the Community, SRMoore. I appreciate your detailed information.
Since the email address you choose from your From drop-down list is changing to a different selection other than what you chose, I'd recommend troubleshooting with the Verify Data utility. This identifies known issues within company files and advises users if their Rebuild Data tool needs to be used afterwards.
Here's how to verify data:
- In your top menu bar, go to File, then Utilities.
- Click Verify Data.
- Select OK.
If you see a "Your data has failed the integrity check" message, you'll need to rebuild your file:
- In the top menu bar, go to File, then Utilities.
- Choose Rebuild Data.
- Click OK.
- QuickBooks will ask you to make a backup before rebuilding your file. Hit OK. If you'd prefer not to perform a backup, press Cancel to continue rebuilding.
- When it's finished, select OK.
In the event your From field keeps changing the selection you've entered, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
I've also included a couple detailed resources about emailing statements and using the Verify/Rebuild Data utilities which may come in handy moving forward:
If there's any questions, I'm just a post away. Have a lovely Thursday!
