Thank you for the input.  I'm still suck however, as how to catch the account up from past charges.  I had gotten the card paid to 0.00 as of 02/01/2024 and moving forward I had started getting every item listed.  However my account shows a balance of $12K+, even with all the prior payments made.  I made payments by using the Credit Card Refund/Credit and then listed all the accounts.  I understand now was not the correct way to do it.  I do not want to have to re-reconcile the last 2 1/2 years of books to fix this one account.  Thank you!