I can imagine the challenges you went through in dealing with this issue, Jali. I recognize how promptly restoring your backed-up data will be very important for you.

Please know that we'll relay your case to our Next Level Help team. They'll be able to review the comments on your previous cases. Rest assured, you can expect to be contacted by them within 1-2 business days.

We're always here to assist you with your concerns. If you need more help with QuickBooks, feel free to post again in the Community.