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Replying to:
Chris D2024
Level 1

Quickbooks Desktop Enterprise 2022 - R15_25 recent update issues on Server 2012 R2

Hi All,

It seems the last stable version of Desktop Enterprise 2022 R14_52 on WIndows 2022 R2 

 

Just a warning to all users the recent update R15_25 on Windows 2012 R2 for Quickbooks Version 2022 causing a issue with 

 

Faulting application path: C:\Program Files\Intuit\QuickBooks Enterprise Solutions 22.0\qbw.exe
Faulting module path: C:\Windows\SYSTEM32\ucrtbase.DLL

 

The fact we are forced to upgrade the application and get know warnings from Quickbooks does not make sense.

 

On QuickBooks support page for OS requirements they show Windows Server 2012 R2 as compatible and  then they roll out a forced upgrade that crashes on Windows 2012 R2 and then the Tier 1 support throws their hands up and says "It's and OS issue"

 

Windows 11, 64-bit, natively installed (QuickBooks Desktop 2022 R3 or later)
Windows 10, all 64-bit editions, natively installed
Windows 8.1, all 64-bit editions, natively installed
Windows Server 2019, Standard and Essentials
Windows Server 2016, Standard and Essentials
Windows Server 2012 R2, Standard and Essentials
Windows Server 2012, Standard and Essentials

 

Then you waste hours with Quickbooks Level 1 support that just read off a menu and don't really have technical experience make things even worse.

 

I was asked by support to upgrade to version 2024 and that created the same issues so now scrambling to create a resolution for my client 

 

Paying $500+ a month for a application that Quickbooks really can't support does not make sense.

 

Provide us with some upper tier support and not waste 5+ hours with Tier 1 support who are really customer support and not technical support.

 

Or better yet test your upgrades or don't force updates to users in a production environment

 

I am not the only person in this community that have wasted countless hours with your product over the years

 

 

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