Hi Erika,

Thank you for your reply.  I tried the incognito window and I get the same results , the qty and rate and amount all show up on the customers emailed copy.  The one thing you have that I don't is the "Payor View" tab.

Also, my email view and pdf view say I have an old template (see attached screen shot). When I select print and download it shows the qty and rate hidden exactly the way I want it, but the copy that goes to the customer still includes the rate and qty. I don't know what to do.  It was working great and then it stopped working.

I think my QBO version is Simple Start.  If that is the case why did it quit working all of a sudden?

I would appreciate any other help you can provide. Thank you