I'm here to route you to the team that will help you regarding your matching issue in QuickBooks Online (QBO), Jason.

Currently, we have an ongoing investigation (INV-108909) into the Suggested Match feature that suggests already-matched transactions. Our engineering team is actively working on a solution to address this problem.

In the meantime, I recommend contacting our support team to be added to the list of affected users. Doing so will ensure that you receive timely updates on the progress of this investigation.

Here's how to reach a live representative:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.

Additionally, please reconcile your accounts regularly to keep them accurate and up-to-date.

Let us know if you have other concerns about the suggested match function in QBO. We're here to help you in any way we can.