Thanks for joining the thread, WInnipesaukee. Let me share some details about the issue of sending recurring invoices in QuickBooks Online (QBO).
Upon checking here, the investigation status is already resolved. Since you're still encountering the same issue, let's do some troubleshooting steps to resolve this.
To start with, open QuickBooks on a private window. It is where we can identify if the issues are caused by browser-related concerns. I've added these keyboard keys to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the option appears, you can go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior. We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
If the issue persists after following the steps above, I suggest contacting our customer support so they can assist you and guide you in resolving this issue.
Here's how to connect with them:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either of these tabs:
- Assistant tab and select Talk to a human.
- Search tab and click on Contact Us to connect with a support expert.
Our team stands ready to support you with any invoices and QuickBooks-related concerns that may arise, WInnipesaukee. Feel free to reach out any time by commenting below, day or night, as we offer 24/7 assistance.
