WE RECEIVED A CALL FOR QB SUPPORT, THE LADY ON THE LINE WAS STATING THAT OUR CREDIT CARD WAS EXPIRED AND SHE WANTED TO VALIDATE OUR SUBSCRIPTION SINCE WE WERE NO LONGER GOING TO HAVE BACKUP SUPPORT, UPDATES OR ANY OTHER SUPPORT SINCE THEY SEPERATED THESE FEATURES FROM OUR ANNUAL DESKTOP SUBSCRIPTION.  THEY WANTED ME TO GIVE THEM VERBAL APPROVAL.  SHE WAS INSISTANT THAT I APPROVE THIS ASAP SINCE WE WERE GOING TO BE OUT OF DATE DUE TO NON PAYMENT.