Thank you for clarifying your concern here, @StartingOffTOTALLYBlindHere.
Let me add info about placing items in the Products/Service field from the Invoice and Estimate section.
When creating an invoice or estimate, you can search for the item in the Product/service field using the unique description you named it.
If the item doesn't show, I suggest following the basic troubleshooting steps my colleague provided above to identify if it's a browser-related concern.
If the issue persists, I recommend contacting the QuickBooks Online (QBO) Care Team. They have the right tools to review the items of your account and see why it won't show every time you create an invoice or estimate. Then, provide you with a solution.
Here's how:
- Click the (?) Help icon.
- Select the Search option and enter a brief description of your concern in the provided field. Then, press the Enter tab on your keyboard.
- Click the Contact Us icon below.
- Choose either Chat or a Callback.
You may want to control the price of your items in QBO. Check out this article to learn how: Set price rules in QuickBooks Online.
Feel free to return here if you have additional questions about locating or managing your sale items in QBO. We'll be willing to help. Keep safe, and have a good one.
