I can help you resolve this, Tara.

Have you had a chance to follow the steps mentioned in the last response? If not, I suggest giving them a try to fix the issue.

In the meantime, you can open your account using a web browser. If the issue persists, I would recommend contacting our QuickBooks Support team to delve deeper into the cause of the problem and assist you further in fixing this.

Get back to this thread if you have additional questions about doing tasks in QBO. I'll be here to help.