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Replying to:
MelroseV
QuickBooks Team

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Yes, @KLE24. You need to finish the QuickBooks File Doctor to open your company file in QuickBooks Desktop (QBDT). Allow me to discuss this further below.

 

The reason why you still can't open your company file is that you haven't finished using the QuickBooks File Doctor tool that can help you open your company file. Please note that this scan time depends on your file size.

 

To ensure we are on the same page, let me help you with the steps on how to do it:

 

  1. In the QuickBooks Tools Hub, select Company File Issues.
  2. Choose Run QuickBooks File Doctor.
  3. Once the QuickBooks File Doctor window appears, select your company file from the drop-down menu or locate the file by using the Browse option.
  4. Select Check your file, then Continue.
  5. Enter your QuickBooks admin password, then select Continue. File Doctor will start repairing your file. This may take a while.
  6. When the repair is finished, select your company from the list, then click the Open QuickBooks.

 

For more details about the error message you are getting in, please check this article: How to fix Error 6123, 0.

 

Furthermore, I'm attaching these articles for future reference about backing up company files in QuickBooks:

 

Don't hesitate to return to this forum or respond directly to this message if you encounter any further challenges with your company file or other QuickBooks Desktop tasks. We're here to assist you with any aspect of QBDT that you might find challenging. 

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