Thank you for your effort in upgrading your QuickBooks Online plan, Weather. In order to assist you further, you need to reach out to our QuickBooks Online support team once again.
When you purchase a product or a service and it does not meet your expectations, you have the right to request a refund. However, the Community space is a public forum and we cannot divulge private information. Therefore, it is necessary that you directly contact them to follow up on your refund.
You can follow the steps below:
- Log into your QuickBooks account.
- Click the Help option in the upper-right corner.
- Tap the Contact Us button.
- Choose a topic from the boxes or tap the Ask about something else box.
- Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
- After that, select between the two options: Have us call you or Schedule an Appointment.
Moreover, click the link to discover the best times to reach us for a quick and helpful response: QuickBooks Online Support.
Additionally, I recommend reconciling your account to ensure amounts match your bank statements: Reconcile an account in QuickBooks Online.
We are still willing to support you, Weather. You can submit your questions here for assistance with navigating your company, transactions, and reconciliation in QuickBooks Online.
